Reference

How bha88 Handles Your Personal Information

This Privacy Policy explains what data bha88 collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use our platform — and exactly how we protect it.

Account Data ProtectionLocal Payment PrivacyYour Right to AccessData Retention Policy
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bha88 How bha88 Handles Your Personal Information
DATA SECURITY

How We Protect and Manage Your Information

Your account data is encrypted in transit using SSL and stored on access-controlled servers. We review account security logs regularly, and if we detect a login from an unfamiliar device, we may prompt an OTP verification before allowing access. Data is retained for as long as your account is active and for the period required by applicable financial and legal obligations after closure.

Encryption in Transit All data moving between your device and our servers — including payment confirmations from bKash, Nagad, and Rocket — travels over SSL-encrypted connections.
Cookie Controls We use session cookies to keep you logged in across your phone and browser. You can clear or block cookies in your device settings, though this may affect your login experience.
Account Access Logs We keep a log of login events tied to your account. If you notice an access you do not recognise, contact support immediately and we will review the log with you.
Data Retention We hold your account data while your account is open and for the period required after closure under applicable law. You can request deletion of non-mandatory data by contacting support.
PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe.

Live Chat Start a live chat session from the account menu. Describe your data request and our team will confirm your identity before pulling any records.
Email Support Send your privacy request to our support email. Include your registered mobile number so we can locate your account quickly.
Account Settings Some data preferences — like cookie settings and marketing contact — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy

Here are the questions we hear most often about how bha88 handles personal data, wallet transaction records, and your rights as an account holder.

We collect your name, mobile number, and identity verification details. We also record device and session information to protect your account from unauthorised access.

No. We record transaction references and amounts for deposit and withdrawal processing, but we never store your mobile wallet PIN or full wallet account number.

Yes. Contact our support team via live chat or email with your registered mobile number. We will verify your identity and provide the relevant records within a reasonable timeframe.

We retain data for the period required by applicable financial and legal obligations after account closure. Non-mandatory data can be requested for deletion through support.

We share data only with payment processors handling bKash, Nagad, and Rocket transactions, fraud-prevention services, and authorities where required by applicable law. We do not sell your data.

Some details can be updated directly in your account settings. For identity-verified fields, contact support via live chat or email and we will guide you through the correction process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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